Shipping policy

Shipping - UPDATED April 15, 2026

Shipping:

1) Free shipping is available for orders of $150 or more...unless otherwise noted.  Over-sized and over-weighted packages will incur a flat-rate shipping charge OR per-item surcharge to offset shipping cost. 

2) We charge a flat-rate shipping charge of $10.95 for standard shipping USPS Ground Advantage, USPS Priority, or UPS Ground (2-8 DAYS DELIVERY). We select the best carrier/delivery time for the price paid for shipping. There are OTHER OPTIONS if you need it faster. Oversized or over-weighted items will incur a charge above this amount. 2-3 Day Guaranteed Shipping is available for $38 and is subject to carrier timing. ALL SHIPPING TIMEFRAMES ARE ESTIMATES BASED ON WHEN YOUR ORDER SHIPS AFTER IT IS PROCESSED.

3) We reserve the right to choose the carrier based on service times, package size or other factors. If you want it sent a different way, please notate your preference in the COMMENTS SECTION of the order. Please be patient and watch your tracking number we send you. Allow a few days extra for delivery. If you MUST have it at a guaranteed date, please contact us: 918-633-3519 or select and pay for the faster shipping. 

4) Standard Mail will take between 2-8 days OR MORE. Priority Mail will get most items to their respective destinations within 3-5 days, based on USPS (United States Postal Service) guidelines.

We require at least 2-4 business days for processing time. During certain times, like holidays, Pandemics, Out for Events - the order could be delayed even further until we return to the office - but we always communicate this on our phone message or homepage on the website so you know what to expect. We will email you your tracking number. If you order on December 17, and we show a ship date of December 18, the USPS does not begin the 'count' on delivery until December 19, regardless of how early we get it to the Post Office on the 18th. Therefore, based on this math, an order that ships on December 18, doesn't start 'traveling' until December 19, so the 2-day expected delivery would be December 21 (2 days after December 19). Please keep in mind during busy times of the year, delays are possible due to weather (including weather at various sort facilities) and also due to the large volume of mail being processed at each stop from us to you.

Need it faster or want it guaranteed in 2-3 days? We are happy to accommodate if you are willing to pay the upcharges.  Again, processing time is 2-4 days and while you may pay for guaranteed 2-3 day shipping, different factors effect various Carriers. We will do all we can do make sure the Carrier selected is estimating 2-3Day Guaranteed Delivery time. 
 
5) When using AFFIRM or BUY NOW/PAY LATER or KLARNA - your order WILL BE DELAYED by 1-3 business days. The loans have to clear and the funds be released to OKIE DOG and MULE before the order can be sent to the warehouse to process. 
 
6) During Peak Holiday times or times we are away due to illness or traveling to events - EXPECT DELAYS. While we increase warehouse hours to 15-17 hours a day to get caught up, we are human. Most products are made by hand - so it takes time. All orders are worked in date order and we will get your order processed as timely as humanly possible.

PLEASE NOTE: We are OKIE DOG SUPPLY and MULE - not FEDEX or UPS or USPS. Once your item is given to the appropriate carrier, OKIE DOG SUPPLY and MULE HUNTING CLOTHES are no longer responsible for its delivery or the time of delivery.

If you are purchasing an expensive item, we highly recommend you purchase the additional insurance in the event of a claim. USPS Priority carries a free $50 insurance policy for Priority Mail items and FedEx and UPS carry a $100 insurance policy at no cost. Additional insurance will cost $7 and that will cover the entire replacement value of the items UNLESS the item shows delivered and then was stolen. It is available on all systems $300 or more on the website as an option. THIS DOES NOT PROTECT AGAINST THEFT!

Insurance/signature required for delivery is strictly to protect your package from damage or lost in transit situations so that they take care of the package (hopefully) since it has to be signed for. It does not protect packages that show a 'delivered' status and are then stolen. If you choose NOT to pay for the Delivery Insurance and your package is lost or damaged, you are subject to the maximum payment by the carrier (up to $50-$100 depending on the carrier). Neither Okie Dog, Mule, Black Mountain Whelping Nest or the Carrier is responsible for the difference in loss or for stolen merchandise showing a 'delivered' status.

If your item arrives damaged, missing contents listed on your receipt, or not at all, KEEP YOUR BOX and receipt then please contact within three business days of the expected delivery date so we can investigate immediately. Any damaged or lost packages will be subject to the claims process with the appropriate carrier (UPS, USPS, FedEx or other carrier). We insure packages only to the extent provided by the Carrier your package is shipped with - to receive the full value of your contents during a claim situation, you will have to have purchased the Delivery Insurance/Signature Required Option.
 
If you are in an area prone to mis-delivered or mishandled packages, we strongly recommend you select Delivery Signature for your package. You may be required to answer Carrier questions, or go to your local Carrier (UPS, USPS, FedEx or other) in the event a claim should arise. After THREE business days, we cannot guarantee that a Carrier will accept the claim. We will assist you in any way possible.

Packages missing item(s) will not be considered for replacement if we are not notified within THREE business days of the expected delivery date. You must have the box and be able to provide pictures in the event the box was damaged. If the box was damaged, then it becomes a Carrier claim, subject to information above.
 
When the carrier shows the item status as 'delivered,' the carrier and Okie Dog Supply, Mule Hunting Clothes, or Black Mountain Whelping Nest are released from liability. Should the item(s) be stolen - you will have to file a claim with the respective delivering carrier. We are happy to assist. Please note, most carriers WILL DENY a claim showing a 'delivered' status, particularly if the GPS scan location is at the correct address (all items delivered are scanned and a GPS location marked).
 
We do not replace stolen mail nor do we replace lost mail. If your package says DELIVERED and you do not have it, then delivery insurance/signature required does not help you - most carriers view that as stolen mail which neither they nor us are liable to replace.  However, we are happy to assist by offering a discount on a new purchase - but we do require (and charge you) for signature required mail to prevent it from being stolen or lost again. 

If your item is delivered and is damaged, it is your responsibility to follow the procedures outlined above. KEEP YOUR BOX AND PACKAGING! The box and packaging may be required for inspection from the Carrier that delivered it.

Due to an increased level of fraudulent orders, if we suspect the order is fraudulent - we will delay the order until we can verify the order details with the person providing payment. We do not ship to freight places, UPS drop-offs, or places that cannot be verified.  Additional measures may be required, such as providing an I.D. or signing for a package in person, and these additional measures will be determined on a case-by-case basis. If we cannot confirm the identity or information of the purchaser, the order will be cancelled at the discretion of OKIE DOG SUPPLY LLC.