Shipping, Returns & Exchanges
Shipping - Returns - Exchanges
Shipping-Returns-Exchange Info You Need To Know - UPDATED APRIL 19, 2021
1) Free shipping is available for orders of $100.00 or more...unless otherwise noted. Over-sized and over-weighted packages will incur a flat-rate shipping charge OR per-item surcharge to offset shipping cost.
2) We charge a flat-rate shipping charge of $7.95 for standard shipping or $9.15 for Priority Shipping for most items. Oversized or over-weighted items will incur a charge above this amount.
3) We reserve the right to choose the carrier based on service times, package size or other factors. If you want it sent a different way, please notate your preference in the COMMENTS SECTION of the order. COVID-19 UPDATE: Because of the pandemic, there is not a single carrier delivering on time and scans are intermittent on package travel due to short-staffing around the globe. Please be patient and watch your tracking number we send you. Allow a few days extra for delivery. If you MUST have it at a guaranteed date, please contact us: 918-633-3519.
4) Standard Mail will take between 2-7 days. Priority Mail will get most items to their respective destinations within 2-3 days, based on USPS (United States Postal Service) guidelines. We require at least 1-3 business days for processing time. During certain times, like holidays, Pandemics, Events - the order could be delayed until we return to the office - but we always communicate this at checkout for you so you know what to expect. We will email you your tracking number. If you order on December 17, and we show a ship date of December 18, the USPS does not begin the 'count' on delivery until December 19, regardless of how early we get it to the Post Office on the 18th. Therefore, based on this math, an order that ships on December 18, doesn't start 'traveling' until December 19, so the 2-day expected delivery would be December 21 (2 days after December 19). Please keep in mind during busy times of the year, delays are possible due to weather (including weather at various sort facilities) and also due to the large volume of mail being processed at each stop from us to you.Need it faster or want it guaranteed in 2-3 days? We are happy to accommodate if you are willing to pay the upcharges. We can provide you with the upcharge total on expedited or guaranteed delivery, then you can decide. For this type of service, please call us: 918.633.3519.
PLEASE NOTE: We are OKIE DOG SUPPLY and MULE - not FEDEX or UPS or USPS. Once your item is given to the appropriate carrier, OKIE DOG SUPPLY and MULE HUNTING CLOTHES are no longer responsible for its delivery or the time of delivery.
If you are purchasing an expensive item, we highly recommend you purchase the additional insurance in the event of a claim. USPS Priority carries a free $50 insurance policy for Priority Mail items and FedEx and UPS carry a $100 insurance policy at no cost. Additional insurance will cost $15 and that will cover the entire replacement value of the items. It is available on all systems $500 or more on the website as an option. Delivery Insurance also pops up at checkout as an option to purchase for any dollar value in your cart. THIS DOES NOT PROTECT AGAINST THEFT!
We hope you never have to return an item, but, if you do, we are happy to be of assistance.
Returns, Exchanges, Issues During Shipping or Delivery:
1) Will be reviewed on a case-by-case basis and must meet certain qualifications (not worn to the field, not chewed, not damaged), etc... If it's our mistake during packaging or processing and you notify us within 5 business days of you receiving the product, no worries-we will make it right at no expense to you - just provide us with your receipt and a note in the box. If you received something you ordered, then changed your mind and want to exchange it - or if you do not have a receipt - you will have to ship it to us at your expense and we will work with you within reason if notified within 5 days of the date you received your purchase. All Exchanges for clothing require $11.75 for return shipping to you (unless it was our error).
Packages missing item(s) will not be considered for replacement if we are not notified within THREE business days of the expected delivery date. You must have the box and be able to provide pictures in the event the box was damaged. If the box was damaged, then it becomes a Carrier claim, subject to information above.
3) Some items won't be eligible for a return or exchange, such as perishable items, medications, and other select items.
Returning any item to us is at your expense - whether refunding or exchanging. The only excpetion is if we made a mistake on your order. If you are requesting a refund, we will refund the original purchase price of the product only, not to include shipping, insurance and/or financing fees, or a 10% restock fee, and subject to the item not being opened or used. Electronics such as GPS Systems and/or Training Systems also incur a 10% restock fee. If you had custom nameplates made, we will deduct $2.50 per plate plus the cost of the collar strap at a rate of $6 per collar strap we sent free of charge and $8 for every antenna keeper with a nameplate.
Refunds are not eligible on all items and not available for purchases over 10 days old or if we were never notified of a mistake within 5 business days of you receiving your product.
Dealers and third parties are responsible for complying with the policies stated herein. OKIE DOG SUPPLY and MULE will NOT refund the customer directly. Once the merchandise is received by OKIE DOG and MULE, and IF the return is approved based upon stated policy, the dealer or third party will be refunded - minus shipping and it is the dealer or third party's responsibility to refund the end customer.
4) Collars and Nameplates: If we make a mistake, we will fix it at OUR expense. If you ordered the wrong size or entered the wrong information, we can replace the item(s) at YOUR expense. Nameplates are not replaceable as they are a custom item and you will be charged $2 per plate to replace.
6) OKIE DOG SUPPLY is bound by contract with its vendors to sell items at the stated price allowed by the vendor (Garmin, SportDOG, Dogtra, etc...). Should you purchase an item that later goes on sale within 30 days, OKIE DOG SUPPLY can provide a refund of the difference upon request.
RETURNS OR EXCHANGES SHOULD INCLUDE A NOTE AS TO THE DESIRED REQUEST AND BE SENT TO:
OKIE DOG SUPPLY
ATTN: MIKE FRANKLIN
19975 S 4084 RD
CLAREMORE OK 74019